Q: Does Port City Rentals have a showroom?
A: Yes, but we STRONGLY advise you make an appointment to ensure that we have a consultant available.
Q: When can I pick up my rental items and when do they need to be returned?
A: Pick up is between 8:30 a.m. and 4:30 p.m. If picking up on a Friday, rentals are due back Monday between 8:30 a.m. and 4:30 p.m.
*Please note that you are responsible for bringing your own straps and items to secure your rentals.*
Q: How long is a rental period?
A: A standard rental period is three days, as most of our orders are on a Friday – Monday basis. We accommodate weekly and long-term rentals as well. Please contact us for a quote for specific dates.
Q: Must we wash the dishes and glasses before returning them?
A: No, but please scrape off as much food as possible before placing them back in the crates.
Q: How soon before my event should I place my reservation?
A: We recommend you make your reservation at least three months prior to your event date for a large event. To make a reservation, we require a 30% deposit. The balance is due 24 hours prior to delivery or day of pickup. We reserve the right to hold 50% of your payment if you cancel within one week of your scheduled event.
Q: Does Port City Rentals have a minimum order requirement for any rental items?
A: No. Our large inventory enables us to accommodate all requests, ranging from a single-item order to large corporate orders.
Q: Is there a minimum order for delivery?
A: No. Delivery costs vary upon size of the rental and location. Specific times for delivery and pickup, stairs, elevators, and setup and knockdown will incur extra charges. Please contact us for a quote and we’ll gladly build you a custom order, including delivery charges.
Q: What forms of payment do you accept?
A: We accept cash, checks, credit cards and money orders. All credit card charges over $1,000 are subject to a three percent surcharge. A credit card must be on file for incidentals.
Q: Is there a refund for unused equipment?
A: No. We charge for time out, not time used.
Q: How late can we adjust reservation quantities?
A: Quantities can be adjusted up to 48 hours prior to pickup or delivery depending on availability.
Q: Are deposits refundable?
A: Upon reservation, a 30% non-refundable deposit is required. If your event is canceled or rescheduled, your deposit is good for one year as an in-store credit. We reserve the right to hold 50% of your payment if you cancel within one week of your scheduled event.
Q: What is a damage waiver?
A: Please refer to our Terms & Conditions as to what the Damage Waiver covers. Damage Waiver is calculated as 10% of the equipment total and is non-refundable. Whether you choose to pay the Damage Waiver is completely up to you. However, if you choose not to pay the Damage Waiver and any of your rentals come back damaged, you will be responsible for paying the replacement value of the damaged item(s). The damage waiver does not cover items that are missing from your order once it has been returned.
Q: We are a nonprofit organization, school, military, etc. establishment. Why are we being charged tax?
A: Rental tax differs from sales tax in that an exemption can only be made upon a notification sent to our office regarding LEASE exemption.
Q: What if I have an after-hours problem with my items?
A: In the event that you have a non-emergency after-hours issue or question about your rental items, please call our general phone line at (251) 471-5484. You will then be directed to an on-call technician to assist you with any information. If the situation is an emergency that requires police or fire assistance, please call 911.
Please call us at (251) 471-5484 with any additional questions.